Privacy Policy

Kroll Ontrack is committed to maintaining the privacy of the information you share with us. We will not sell, distribute, or rent information about you and your contact with Kroll Ontrack. We will only use the information you share with us for the purposes of carrying out the services or transactions you have requested; enhancing your use of our web site, or, with your permission, sending you information about our products and services.

Please take a moment to read our Privacy Policy for a better understanding of the measures we take to protect you and the information you share with us. If you don't find your concern addressed here, please feel free to contact us by email or by telephone at 800-872-2599.

This Privacy Policy will explain the following regarding our collection of information:

• The information we collect
• How we use and protect the information we collect
• How to opt-out
• How to gain access to the information we have on file for you
• Our use of cookies
• Notification of changes

The information we collect

• We allow you to register to receive periodic email correspondence from us. The information we collect for this purpose is your name and your email address.
• Whenever you shop our online store, at the time of check-out, we obtain from you the information we need to complete your transaction. To process your order, we require you to supply us with your correct billing, shipping and contact information. The transfer of this information is secure and cannot be received or read by others.
• In the course of performing services for you, you may provide to us data and information that is contained on various types of electronic storage media (e.g. back-up tapes, hard drives, CD/DVD) and provide us with your instructions regarding information you would like for us to search for and return to you or otherwise make available for your review.
• Please note that for quality, security and training purposes, calls made to and from our customer service contact centres may be recorded.

How we use and protect the information we collect

• Data and media
  • During our performance of services we will act on your instructions as contained in communications with us and any associated contracts for our services and will retrieve and process only that information you have authorized us to retrieve and process,
  • In addition, Kroll Ontrack has in place various security policies and practices that are managed by its Security and Information Technology departments that are designed to protect the information you share with us from loss, misuse, unauthorized access or disclosure.
• Email messages
  • If you provide permission, we will send occasional email messages to let you know about changes to our Web site, promotional offers and special discounts on products that we believe will be of interest to you.
  • Email messages also may be sent to invite you to participate in a contest or survey or to provide you with information about a product you have purchased from Kroll Ontrack.
  • We may also communicate with you via email to advise you of the progress of our services or to solicit additional information from you about the services.
• Online Orders
  We use the personal information you supply to complete and ship your order. Your email address is used to send you an order confirmation, as well as to alert you to any changes in the availability of the items you ordered.
• Surveys and Contests
  Occasionally, Kroll Ontrack requests information through surveys or contests. Requested information may include contact information (such as your name and shipping address), and demographic information (such as your zip code and occupation). Contact information will be used to notify contest winners and award prizes, unless you acknowledge that you would like to receive future correspondence (emails, special offers, etc.) from Kroll Ontrack. Participation in these surveys or contests is completely voluntary, and is limited to those 18 years or older.

How to opt-out

If you no longer wish to receive periodic emails from us, please follow the unsubscribe instructions located at the bottom of the email or send us an email at remove@krollontrack.com. Please note that we will have a 7-day processing period for opt-out requests.

How to gain access to the information we have on file for you

There may be times where you wish to gain access to the information we have on file for you. To receive a copy of this information, please send us an email at privacy@krollontrack.com, or call toll-free at 800-752-1333.

Safe Harbor

Kroll Ontrack complies with the European Union Safe Harbor Principles regarding the collection and use of personal information obtained from its European Union customers, including Kroll Ontrack’s European subsidiaries and affiliates, and is a member of the Safe Harbor framework.

For those European Union customers for whom we are providing service in the United States who have questions or concerns about Kroll Ontrack’s use of the information you provided to us, we ask that you first raise the issue with the Kroll Ontrack representative with whom you are working or contact us at the number listed above.

If discussions with Kroll Ontrack do not resolve your inquiry, you may contact the Better Business Bureau Online at http://www.bbbonline.org an independent group we have retained to provide dispute resolution services regarding Kroll Ontrack’s participation in and compliance with the Safe Harbor framework.

Our use of cookies

A "cookie" is a small data file stored by your web browser on your computer's hard drive. Cookies allow us to recognize who you are when you arrive at our site by associating the identification numbers in the cookie with other information, you as a customer, have provided us.

Cookies allow us to understand how you clicked to our site and what pages you click on during your visit to our site. Knowing who you are and how you prefer to navigate allows us to personalize your web experience and provide you with the content that you are most interested in viewing.

Accepting cookies through your web browser is your personal choice. You can still browse and purchase from this site even if you set your browser to disable cookies.

Notification of changes

We may occasionally update this Privacy Policy. When we post changes to this policy, we will revise the "last revision date" at the top of this policy. We encourage you to periodically review this policy to be informed of how Kroll Ontrack is protecting your information.