Media Shipping Guidelines

To increase the likelihood of a successful recovery, please protect your media during shipment. Since drive components are extremely delicate, any jarring of the hardware can cause additional damage and make the recovery more difficult than necessary. There follows a number of shipping guidelines:

1) The damaged media should be wrapped in anti-static bubble wrap, anti-static foam or an anti-static bag and placed in a box - we suggest a box twice the size of your media.

2) The box should have enough room for both the media and some type of additional packing material that allows for NO movement. The box should also have sufficient barrier room around the inside edges to absorb impact during shipping.

3) Ship multiple drives in separate boxes or make sure they are separated enough with packing material so there will be no contact.

4) Include the completed Service Request and Technical Details Form in the shipment - be sure you mark your desired service level.

5) Consider getting insurance on any hardware that has significant value.

If you have any questions about shipping your media or require further assistance, please call us on 0800 243 996 or +44 (0)1372 741 999.