Customer testimonials

"The data was invaluable and I am very happy that Kroll Ontrack was able to recover my data. I will not again waist my time with other companies who, in this case, failed to recover any data at all. Kroll Ontrack has amazed me with first class service and a successful recovery. Every penny spent with your company is an investment and the returns are more than I expected. Kroll Ontrack is a company that I can highly recommend.”

"I can’t thank you enough for the recent retrieval of my hard drive, which was dealt with in the most professional manner.The retrieval of my business files was important but it was nothing compared to the retrieval of 7yrs worth of our families photographs. Rest assured they are now on dvds, the usb drive that you issued and they are also actively being transferred to photo books."

"I just wanted to let you know that I received the recovered data drive yesterday. My wife is absolutely delighted to have all of our photos and I am thrilled to have all my work documents back. Thank you so much, we are indebted to your expertise and professionalism. A big thank you to all concerned.”

"The service was perfect, have used you before and if I wasn't happy then wouldn't have come back to you. I sent a job to you as the customers premises had burnt down and the limited (compared to you) equipment I have couldn't do the job so sent it to the experts!

"Very good service! Kroll's representatives kept me in the loop, which gave us confidence on their service since we always knew what was happening."

"Thanks very much for all your help throughout this stressful period of mine. You have no idea how happy I am with the knowledge that my data is safe.

PS. I wrote the following rhyme whilst this process took place. I hope you like it. Enjoy:

I knew how critical data is,
When I had to call ontrack.
My mind was hazed and fogged,
With a nasty panic attack.

Throughout the whole process,
I was supported and informed.
While the techies carried out the magic,
On the platter to be reborn.

Sector by sector the data was extracted,
Analysed in the white coat labs, where they never get distracted.
The binary was transported 100%, and I am holding onto hope,
Before the bills in to pay the rent, another day I'll learn to cope.

There is no substitute for backup,
Even with such fine technical experties.
So make a copy of your hard drive,
So one can hang out on the trees.

Separating critical data,
From the stuff that can be disposed.
Finally the answer to my questions,
Is drawing near and about to close.

Closer to the answer,
But revisiting all the questions.
This really is not my field at all,
To make any sort of suggestions.

My primary concern is not even a cluster of data,
Out of so many ones and naughts I am not a binary negotiator.
Once the results are predicted and the recovery goes ahead,
I'll rest easy that there is a new platter to hold my data that is not held in my head.

But this time it will be printed on sheets of paper,
So no digital file corruption can make my mind errupt later.
It all goes to show that pain is the only fruitful lifelong lesson,
I have ontrack to thank for this and they receive a heartfelt blessing."

"I would like to thank Kroll Ontrack for a job very well done. Our case was handled very efficiently and with the utmost professionalism. My thank you is particularly heartfelt, as Kroll Ontrack succeeded where another internationally renowned data recovery company had failed miserably. Once again many thanks!"

"Your service is great - even better than expected."

"The service was very professional. I would recommend it to customers as well as colleagues."

"You could teach one or two other providers a few things about good service. It was great that we never had to chase you for anything."

"I was extremely pleased with the service, the speed and everything about it. I sent an email to everybody in my address book saying I was lazy with my backups and that cost me dearly. Do not be lazy, back up! But if it goes drastically wrong call Kroll Ontrack."

"The service was great as always, with prompt replies to any questions I had."

"Really pleased with the staff and the service, I cannot think of anything you could have done differently, really happy that I got my data back. Thank you."

"Did what it said on the box. All very quick and all data that was needed was recovered."

"Everything was done to schedule, the communication was great, emails to tell me it is here, we are doing this, we are doing that, it is in the lab, we’re done. Everything came back fine and we got all the data back so I am very pleased..."

"Just a note to thank Kroll Ontrack for the excellent service that we receive time after time. Not only do you recover data where it doesn’t look possible but we are confident that you will treat our clients with a friendly and honest way."

"We have used Kroll Ontrack several times in the past and we have always been extremely satisfied with the service and professionalism"

"I am very pleased and thankful the data is restored, both yourself and your colleague have been nothing but courteous, please pass on my thanks to the rest of your team. I would not hesitate for a moment to recommend to anyone your services. Had I come to you first, I could have saved myself £400!"

"When my computer suffered severe fire damage, my son researched data recovery companies and chose Ontrack Data Recovery. Owing to the apparent extent of the damage, I had very little hope of my data being retrievable but the Ontrack consultants seemed confident and were very reassuring. I was pleased to be kept informed of the progress made by Ontrack throughout the recovery process and was delighted to hear that a full recovery of my data was possible."

"In December 2006, I visited my Brother in the US for Christmas. I took with me my brand new Apple Macbook and my brand new 250gb Freecom external hard drive. I had bought both as my Microsoft Laptop had finally given up the ghost and in the nick of time I had transferred all my files to the Freecom. I had bought a 120gb back up Freecom but in the clamor to pack presents arrange cat babysitters etc, I didn’t get the chance. There was 15 years worth of photographs, documents etc on it in other words, my life! In the US somehow the hard drive failed and I couldn’t access anything, there were pictures I sell, hours worth of projects which couldn’t be replaced and also memories which were treasured especially of our Mother who had died the year before. Needless to say I was devastated.

I came back to England and sent the hard drive to a company in Warrington who were cheap (lesson for you! cheapest are definitely not always best!) and supposedly Apple experts. They used software on it for weeks, never once called me to give an update, I was constantly chasing them. They eventually ‘decided’ that there was nothing they could do as a professional lab was needed and I asked them to return it to me. That took a further week of chasing to get it sent back. I contacted Freecom and they recommended Kroll Ontrack. I rang them and got Marcos who was my Call Centre contact throughout, this in itself was fab as I wasn’t speaking to and explaining myself to a different person every time I had a query. I eventually received the hard drive back from the cowboys and sent it to Marcos. I didn’t have to check it had arrived ok as Marcos emailed me as soon as it arrived. It was very obvious that they have a very strict regime for traceability. Within days, I received a file to check which detailed what was salvageable on my hard drive. It was on their bespoke software which was very easy to use. I liked this cheap initial check as it meant I didn’t have to shell out loads of money if only a few files had survived.

This is where it got interesting. None of the files were mine, so I contacted Marcos straight away. They ran the diagnostic again and also checked the hardware in case a mistake had been made. I even spoke to the technician Marie who was really helpful. I was intrigued that the files on this mysterious drive were all Apple garageband files so I called the Warrington company back to be told casually, "Oh Yea I’ve got your hard drive here". When I asked if they wanted the other one back the guy said "Naw just bin it". Obviously there was going to be another happy customer there. I finally got the correct hard drive to Marcos who very kindly sorted another diagnostic free of charge and within days I had all my files back. I can’t tell you how happy I was, it was like having your house burn down and somebody being able to magic everything back the way it was before. I had my life back.

The customer care was second to none......communication, expertise, friendliness, professionalism, everything was worth the money. I am not a big conglomerate with a massive budget but I was treated that way and to me a company who treats all their customers like they are Royalty are worth recommending every time. Thank you."

"The service was absolutely excellent - from the first contact to the successful completion and return of my recovered data. Expectations were set realistically and clearly and I would not hesitate to recommend this fantastic service."

"Ontrack managed to do in under 3 days what another company failed to do in over 3 weeks. I am happy to pay what I paid Ontrack; the same cannot be said of the money I spent with the other company. Ontrack’s staff and service were both quick and efficient, friendly yet professional, and they managed to get all of my data back. I would happily recommend them to anyone."

"All staff were very good people who knew their job and were very helpful."

"The service was wonderful, so much so that I have no hesitation in recommending it to other people."

"Very good, brilliant, did what I needed them to do and very quickly as well!"

"Brilliant! So good it has won the company a substantial amount of business thanks to the prompt service."

"Unfortunately one of our critical system PCs hard disk drives failed, resulting in the loss of around 20 gigs of information. Although we kept good backups of the data, restoring it and recalibrating the information would have taken several weeks at a cost of thousands. This was due to some of the source code being hidden away in system files and not available to backup. We were told by Dell that the drive was unrecoverable, but Kroll Ontrack was more optimistic. I was delighted to hear that the data could be recovered and the service exceeded my expectations with all the required data recovered. I'd have no hesitation in using their services again or recommending them for work in the data recovery area, a fast, efficient and reliable company."

"Here at RealtimeUK, a sigh of relief went around the office when Ontrack Data Recovery confirmed they had recovered 100% of the data contained on the failed drive we had sent to them. Thanks to Ontrack we were able to meet some major deadlines for our high profile clients without jeopardizing quality. We are all extremely grateful and amazed by the team at Ontrack who achieved the unachievable!"

"Very many thanks to Ontrack for the excellent service provided to me. I have now recovered all the important data and installed them on my new PC. I will recommend KrollOntrack to anyone I know who needs similar help."

"My laptop HDD crashed without any warning whatsoever. The PC had not given any clue that something was wrong. I lost loads of personal files - family photos, word documents, spreadsheets etc. To make matters worse, I also lost a considerable amount of data relating to a number of key clients on which I had worked around the clock in the last month since I had last taken a back up. The ONTRACK reps were absolutely fantastic with all the help they gave, in particular Joanna and Bernadette. My thanks to all at Ontrack for their professionalism and dedication. A huge well done to all - your efforts are inspiring!"

"Amazing service ! Was quoted ridiculous amounts from other companies. Service was unbelievable with amazing turnaround times."

"The service was excellent as some of the data we needed were important account files that were recovered. Ontrack was able to carry this out at their labs, even though they gave us the option of a remote recovery. Once again thanks for all you help."

"I have had compact flash cards and HDD drives with sensitive photography data crash in the past, but have never been able to recover the lost data to my satisfaction. Recently, a similar situation occurred so I decided to try our partner, Ontrack Data Recovery. If you need to save your data and want fast, high-quality results, you should really consider contacting Ontrack Data Recovery."

"Without Ontrack’s help I would have let my client down badly. The Ontrack engineer was brilliant and I was so impressed that I could retrieve the data without leaving the house, I would recommend the remote data recovery service to anyone."

"A member of staff was backing up their data to an external drive, turns out all they were backing up was the shortcuts.... We have had some power issues in the building over that last few weeks and I believe this is what caused the hard disk to fail. I am very happy with the service that ontrack provided, it was quick and friendly. They retrieved the data from the defunct hard disk and left me with one very happy user. I would definitely use ontrack again, although hopefully I will not need to."

"Whilst looking at refreshing the hardware platforms that run our MS Exchange email environment it was identified that not only should we replace the hardware but we needed to include a method of recovering individual mailboxes, messages, folders, calendar entries and the like from standard backup tapes.

We choose Ontrack PowerControls from Kroll Ontrack and it has proved itself to be invaluable already. It was very straight forward to install and intuitive and simple to configure and use. We purchased licenses for our 4 server (new) environment and all has been well until a user needed some folders restored from one of our old exchange servers we had decommissioned. This was quickly and efficiently resolved by Kroll Ontrack by use of a temporary free license we could use to get us out of a potentially tricky/costly situation. Excellent customer service from Daniel.

I would strongly recommend Kroll Ontrack for anyone who needs a robust and flexible restore facility for their Exchange environments with high quality customer services."

“Ensuring we have a compliant audit trail for business communications is a critical task. Previously restores were an arduous and complex task, which could take an administrator days to complete. Power Controls has helped to reduce the amount of time it takes to comply with compliance requests, and makes searching for specific emails a much easier tasks"

“The Engine Group have been using Ontrack Power Controls for over 3-years. We find this product invaluable in terms of disaster recovery and special migration projects. Being a Media company we have up to 600 mailboxes and two Enterprise Exchange Servers with over 150GB of email data. My IT Team feels this product gives them the edge over other similar products in the market and Windows exchange tools. We find using Power Controls is easy, very fast and has even brought data back from one of our older corrupted databases when Exchange could not. The ability to get mail back within hours without Exchange is a life saver!”

"I am a retired Police Officer, who at one stage was responsible for IT on a Divisional level and for giving first line support to over 300 users. I am always being asked about software I use or to support friends and neighbours with their IT problems.

About 10 years ago a friend of my son came to me in great distress. He thought he had backed up his University course work before formatting his hard drive for a new operating system installation. In fact, all he had done was to save four or five empty folders. I was asked if I could help, as he needed his work for a job interview the following day. It was then I discovered Ontrack’s Easy Recovery software. Within minutes of downloading Easy Recovery I was already recovering the lost work and within a very short space of time, I had recovered all the lost work and a few extra files he had downloaded from the web, much to his embarrassment.

He was able to attend his interview with the confidence that his work was now secure and I was pleased to hear later that he got his first job in software engineering. News spread and I had a waiting list of jobs to be done for others in the same difficulties. I am now Chairman of a local Royal British Legion Branch and a member of the County Committee. I offer free I.T. support and file recovery to members whose ages range from 55yrs to 95 yrs, but all as keen as those many years their junior, to learn new IT skills. To recover their precious photos and files, after they had been told by 'so called experts' were gone forever, is a joy in its own and well worth the effort. I’m sure many think of it as a black art form and are somewhat bemused when I tell them how easy it is using Ontrack’s Easy Recovery software. I have used it for over 10years now and wouldn’t leave home without it in my tool kit. No other comes near and I would recommend it to anyone."

"When our email server failed and it was discovered our backups were corrupt, I attempted to recover the mailboxes, contact lists and calendars for over 150 staff. Unfortunately when conventional recovery methods failed I was convinced there would be no way of recovering vital information for teaching and admin staff at Valentines High School. Then I discovered Ontrack PowerControls v5.0 and within an hour of installing the demo software I was viewing emails, contact lists and calendars I thought had been lost for good. The next day I called to place an order for the full version of PowerControl and was very impressed by how professional and efficient the staff at Kroll online were. Within a couple of hours of my first phone call I had PowerControl installed and I was recovering emails, contact lists and calendars I thought would never see again."

"I lost an important backup archive whilst travelling in South America without any data recovery software. Already a European customer of Ontrack, I thought I’d email them with the details of my dilemma. To my surprise, they responded with a download link to the latest version of EasyRecovery Professional within minutes, allowing me to download and install their software and recover my file within the hour. This is a company that truly knows the meaning of service!"

"Ontrack EasyRecovery saved me a month of work. In moving a folder from one location to another, I accidentally deleted a months worth of work - it was a catastrophe. I tried to use other tools, such as Unerase from Symantec and Undelete from Microsoft - but they let me down. Then I tried your program...I was able to recover all my work from that month! You can't believe how extremely happy I was. Thanks to the people of Ontrack (especially the engineers responsible for the development of EasyRecovery)!!"

"Just to say 'thanks'. I've just purchased and used EasyRecovery and brought back a 'lost' partition from beyond the grave... five Gbs of personal and business data stretching back a couple of years. Great, simple to use software... Thanks again."

"Perfect... It all came together very nicely. I could not have restored the mail (1 server, 250 mailboxes) without their product (PowerControls). It is a true blessing."

"Thanks to Ontrack, our Exchange mail is back online again. ADRA is a humanitarian development and relief agency operating in 120 countries, and email communication is a crucial part of our operations. You can imagine our stress last week! Engineers at Ontrack that I spoke with helped to alleviate that stress and put us at ease by their confident tone and professional attitude. The team is great and a pleasure to work with, and the recovery tools you use are priceless. You can be sure that we will speak highly of Ontrack’s capabilities to everyone we network with!"

"Many thanks to Ontrack Data Recovery for turning an absolute disaster into a minor inconvenience. Your "EasyRecovery" software has enabled me to retrieve all of my back up data, from a corrupted USB hard drive. Loosing this data would have had serious consequences both personal and professional. I also thank you for the superb support you gave me by telephone."