Customer testimonials
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Data recovery services testimonials
Richard Woolley, brundellwoolley, Nov 2008
"I would like to thank Kroll Ontrack for a job very well done. Our case was handled very efficiently and with the utmost professionalism. My thank you is particularly heartfelt, as Kroll Ontrack succeeded where another internationally renowned data recovery company had failed miserably. Once again many thanks!"
"Your service is great - even better than expected."
"The service was very professional. I would recommend it to customers as well as colleagues."
"You could teach one or two other providers a few things about good service. It was great that we never had to chase you for anything."
"I was extremely pleased with the service, the speed and everything about it. I sent an email to everybody in my address book saying I was lazy with my backups and that cost me dearly. Do not be lazy, back up! But if it goes drastically wrong call Kroll Ontrack."
"The service was great as always, with prompt replies to any questions I had."
"Really pleased with the staff and the service, I cannot think of anything you could have done differently, really happy that I got my data back. Thank you."
"Did what it said on the box. All very quick and all data that was needed was recovered."
"Everything was done to schedule, the communication was great, emails to tell me it is here, we are doing this, we are doing that, it is in the lab, we’re done. Everything came back fine and we got all the data back so I am very pleased..."
"Just a note to thank Kroll Ontrack for the excellent service that we receive time after time. Not only do you recover data where it doesn’t look possible but we are confident that you will treat our clients with a friendly and honest way."
"We have used Kroll Ontrack several times in the past and we have always been extremely satisfied with the service and professionalism "
"I am very pleased and thankful the data is restored, both yourself and your colleague have been nothing but courteous, please pass on my thanks to the rest of your team. I would not hesitate for a moment to recommend to anyone your services. Had I come to you first, I could have saved myself £400!"
"When my computer suffered severe fire damage, my son researched data recovery companies and chose Ontrack Data Recovery. Owing to the apparent extent of the damage, I had very little hope of my data being retrievable but the Ontrack consultants seemed confident and were very reassuring. I was pleased to be kept informed of the progress made by Ontrack throughout the recovery process and was delighted to hear that a full recovery of my data was possible."
"In December 2006, I visited my Brother in the US for Christmas. I took with me my brand new Apple Macbook and my brand new 250gb Freecom external hard drive. I had bought both as my Microsoft Laptop had finally given up the ghost and in the nick of time I had transferred all my files to the Freecom. I had bought a 120gb back up Freecom but in the clamor to pack presents arrange cat babysitters etc, I didn’t get the chance. There was 15 years worth of photographs, documents etc on it in other words, my life! In the US somehow the hard drive failed and I couldn’t access anything, there were pictures I sell, hours worth of projects which couldn’t be replaced and also memories which were treasured especially of our Mother who had died the year before. Needless to say I was devastated.
I came back to England and sent the hard drive to a company in Warrington who were cheap (lesson for you! cheapest are definitely not always best!) and supposedly Apple experts. They used software on it for weeks, never once called me to give an update, I was constantly chasing them. They eventually ‘decided’ that there was nothing they could do as a professional lab was needed and I asked them to return it to me. That took a further week of chasing to get it sent back. I contacted Freecom and they recommended Kroll Ontrack. I rang them and got Marcos who was my Call Centre contact throughout, this in itself was fab as I wasn’t speaking to and explaining myself to a different person every time I had a query. I eventually received the hard drive back from the cowboys and sent it to Marcos. I didn’t have to check it had arrived ok as Marcos emailed me as soon as it arrived. It was very obvious that they have a very strict regime for traceability. Within days, I received a file to check which detailed what was salvageable on my hard drive. It was on their bespoke software which was very easy to use. I liked this cheap initial check as it meant I didn’t have to shell out loads of money if only a few files had survived.
This is where it got interesting. None of the files were mine, so I contacted Marcos straight away. They ran the diagnostic again and also checked the hardware in case a mistake had been made. I even spoke to the technician Marie who was really helpful. I was intrigued that the files on this mysterious drive were all Apple garageband files so I called the Warrington company back to be told casually, "Oh Yea I’ve got your hard drive here". When I asked if they wanted the other one back the guy said "Naw just bin it". Obviously there was going to be another happy customer there. I finally got the correct hard drive to Marcos who very kindly sorted another diagnostic free of charge and within days I had all my files back. I can’t tell you how happy I was, it was like having your house burn down and somebody being able to magic everything back the way it was before. I had my life back.
The customer care was second to none......communication, expertise, friendliness, professionalism, everything was worth the money. I am not a big conglomerate with a massive budget but I was treated that way and to me a company who treats all their customers like they are Royalty are worth recommending every time. Thank you."
"The service was absolutely excellent - from the first contact to the successful completion and return of my recovered data. Expectations were set realistically and clearly and I would not hesitate to recommend this fantastic service."
"Ontrack managed to do in under 3 days what another company failed to do in over 3 weeks. I am happy to pay what I paid Ontrack; the same cannot be said of the money I spent with the other company. Ontrack’s staff and service were both quick and efficient, friendly yet professional, and they managed to get all of my data back. I would happily recommend them to anyone."
"All staff were very good people who knew their job and were very helpful."
"The service was wonderful, so much so that I have no hesitation in recommending it to other people."
"Very good, brilliant, did what I needed them to do and very quickly as well!"
"Brilliant! So good it has won the company a substantial amount of business thanks to the prompt service."
"Unfortunately one of our critical system PCs hard disk drives failed, resulting in the loss of around 20 gigs of information. Although we kept good backups of the data, restoring it and recalibrating the information would have taken several weeks at a cost of thousands. This was due to some of the source code being hidden away in system files and not available to backup. We were told by Dell that the drive was unrecoverable, but Kroll Ontrack was more optimistic. I was delighted to hear that the data could be recovered and the service exceeded my expectations with all the required data recovered. I'd have no hesitation in using their services again or recommending them for work in the data recovery area, a fast, efficient and reliable company."
"Here at RealtimeUK, a sigh of relief went around the office when Ontrack Data Recovery confirmed they had recovered 100% of the data contained on the failed drive we had sent to them. Thanks to Ontrack we were able to meet some major deadlines for our high profile clients without jeopardizing quality. We are all extremely grateful and amazed by the team at Ontrack who achieved the unachievable!"
"Very many thanks to Ontrack for the excellent service provided to me. I have now recovered all the important data and installed them on my new PC. I will recommend KrollOntrack to anyone I know who needs similar help. "
"My laptop HDD crashed without any warning whatsoever. The PC had not given any clue that something was wrong. I lost loads of personal files - family photos, word documents, spreadsheets etc. To make matters worse, I also lost a considerable amount of data relating to a number of key clients on which I had worked around the clock in the last month since I had last taken a back up. The ONTRACK reps were absolutely fantastic with all the help they gave, in particular Joanna and Bernadette. My thanks to all at Ontrack for their professionalism and dedication. A huge well done to all - your efforts are inspiring! "
"Amazing service ! Was quoted ridiculous amounts from other companies. Service was unbelievable with amazing turnaround times."
"The service was excellent as some of the data we needed were important account files that were recovered. Ontrack was able to carry this out at their labs, even though they gave us the option of a remote recovery. Once again thanks for all you help."
"I have had compact flash cards and HDD drives with sensitive photography data crash in the past, but have never been able to recover the lost data to my satisfaction. Recently, a similar situation occurred so I decided to try our partner, Ontrack Data Recovery. If you need to save your data and want fast, high-quality results, you should really consider contacting Ontrack Data Recovery."
"Without Ontrack’s help I would have let my client down badly. The Ontrack engineer was brilliant and I was so impressed that I could retrieve the data without leaving the house, I would recommend the remote data recovery service to anyone."
"A member of staff was backing up their data to an external drive, turns out all they were backing up was the shortcuts.... We have had some power issues in the building over that last few weeks and I believe this is what caused the hard disk to fail. I am very happy with the service that ontrack provided, it was quick and friendly. They retrieved the data from the defunct hard disk and left me with one very happy user. I would definitely use ontrack again, although hopefully I will not need to."
Software testimonials
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"I have just purchased EasyRecovery for the recovery of some much cherished photographs of my children. I purchased it and the download was quick and simple. The programme was ready to use immediately and was straight-forward– although the initial scan of my failed external hard drive took a long time – (I think this was due to the amount of files to recover) - it was relieving to find that my photographs were still there to be recovered back to my secure hard drive. EasyRecover did this surprisingly quickly – and I now have all my photographs back! It is a great, simple, cheap and easy programme to use." Anna Miller |
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Jon Lucas, Sussex HIS Brighton, July 2008
"Whilst looking at refreshing the hardware platforms that run our MS Exchange email environment it was identified that not only should we replace the hardware but we needed to include a method of recovering individual mailboxes, messages, folders, calendar entries and the like from standard backup tapes.
We choose Ontrack PowerControls from Kroll Ontrack and it has proved itself to be invaluable already. It was very straight forward to install and intuitive and simple to configure and use. We purchased licenses for our 4 server (new) environment and all has been well until a user needed some folders restored from one of our old exchange servers we had decommissioned. This was quickly and efficiently resolved by Kroll Ontrack by use of a temporary free license we could use to get us out of a potentially tricky/costly situation. Excellent customer service from Daniel.
I would strongly recommend Kroll Ontrack for anyone who needs a robust and flexible restore facility for their Exchange environments with high quality customer services."
"PowerControls provides a simple and straightforward way in which to retrieve Exchange mailbox data with minimum fuss. Previously corrupted databases or complex restores could mean a day’s job for an administrator. The ability to restore quickly and efficiently enables the IT team to rapidly respond to demands, but also frees up time for more proactive tasks."
"I am a retired Police Officer, who at one stage was responsible for IT on a Divisional level and for giving first line support to over 300 users. I am always being asked about software I use or to support friends and neighbours with their IT problems.
About 10 years ago a friend of my son came to me in great distress. He thought he had backed up his University course work before formatting his hard drive for a new operating system installation. In fact, all he had done was to save four or five empty folders. I was asked if I could help, as he needed his work for a job interview the following day. It was then I discovered Ontrack’s Easy Recovery software. Within minutes of downloading Easy Recovery I was already recovering the lost work and within a very short space of time, I had recovered all the lost work and a few extra files he had downloaded from the web, much to his embarrassment.
He was able to attend his interview with the confidence that his work was now secure and I was pleased to hear later that he got his first job in software engineering. News spread and I had a waiting list of jobs to be done for others in the same difficulties. I am now Chairman of a local Royal British Legion Branch and a member of the County Committee. I offer free I.T. support and file recovery to members whose ages range from 55yrs to 95 yrs, but all as keen as those many years their junior, to learn new IT skills. To recover their precious photos and files, after they had been told by 'so called experts' were gone forever, is a joy in its own and well worth the effort. I’m sure many think of it as a black art form and are somewhat bemused when I tell them how easy it is using Ontrack’s Easy Recovery software. I have used it for over 10years now and wouldn’t leave home without it in my tool kit. No other comes near and I would recommend it to anyone."
"When our email server failed and it was discovered our backups were corrupt, I attempted to recover the mailboxes, contact lists and calendars for over 150 staff. Unfortunately when conventional recovery methods failed I was convinced there would be no way of recovering vital information for teaching and admin staff at Valentines High School. Then I discovered Ontrack PowerControls v5.0 and within an hour of installing the demo software I was viewing emails, contact lists and calendars I thought had been lost for good. The next day I called to place an order for the full version of PowerControl and was very impressed by how professional and efficient the staff at Kroll online were. Within a couple of hours of my first phone call I had PowerControl installed and I was recovering emails, contact lists and calendars I thought would never see again."
"I lost an important backup archive whilst travelling in
"Ontrack EasyRecovery saved me a month of work. In moving a folder from one location to another, I accidentally deleted a months worth of work - it was a catastrophe. I tried to use other tools, such as Unerase from Symantec and Undelete from Microsoft - but they let me down. Then I tried your program...I was able to recover all my work from that month! You can't believe how extremely happy I was. Thanks to the people of Ontrack (especially the engineers responsible for the development of EasyRecovery)!!"
"Just to say 'thanks'. I've just purchased and used EasyRecovery and brought back a 'lost' partition from beyond the grave... five Gbs of personal and business data stretching back a couple of years. Great, simple to use software... Thanks again."
"Perfect... It all came together very nicely. I could not have restored the mail without their product (PowerControls). It is a true blessing." (1 server, 250 mailboxes)
"Thanks to Ontrack, our Exchange mail is back online again. ADRA is a humanitarian development and relief agency operating in 120 countries, and email communication is a crucial part of our operations. You can imagine our stress last week! Engineers at Ontrack that I spoke with helped to alleviate that stress and put us at ease by their confident tone and professional attitude. The team is great and a pleasure to work with, and the recovery tools you use are priceless. You can be sure that we will speak highly of Ontrack’s capabilities to everyone we network with!"
"Many thanks to Ontrack Data Recovery for turning an absolute disaster into a minor inconvenience.
Your "EasyRecovery" software has enabled me to retrieve all of my back up data, from a corrupted USB hard drive. Loosing this data would have had serious consequences both personal and professional. I also thank you for the superb support you gave me by telephone."
