Data Recovery Service Options

Following your free phone consultation and comprehensive evaluation including Verifile™ Data Reports, which lists all your recoverable files, you select from a variety of service methods and service levels.

Service Method

Ontrack® Data Recovery Remote Services

• Data recovery performed instantly through secure modem or internet in as little as one hour
• Fast, convenient and cost effective for situations where hardware is functioning properly
• Kroll Ontrack® is the ONLY provider of this technically advanced, proprietary remote service
• Service provided to every city and country in the world; no need to ship equipment anywhere

Ontrack® Data Recovery In-Lab Services

• Data recovery performed in Kroll Ontrack cleanroom labs - designed for opening hard drives and other devices – in as little as 24 hours
• Cost effective solution for complex and extreme situations where hardware is not functioning properly or is damaged (unusual noises, grinding, blank screen, etc.)

Ontrack® Data Recovery On-Site Services

• Data recovery performed at your location typically within 24 hours upon arrival of Kroll Ontrack’s engineer team
• This method is generally for the most complex and sensitive situations

Ontrack^® Data Recovery Custom Solutions

• Data recovery service for your proprietary and/or highly complex systems
• Our R&D team works with your developers or IT staff to create customised recovery tools to extract your lost data
• Kroll Ontrack is the only data recovery provider that offers custom-designed recovery solutions for proprietary systems

 

Service Levels

Kroll Ontrack offers several service levels to accommodate every situation, budget and urgency. Turnaround times are dependent on the complexity of the data loss and reflect typical or average turnaround times.

Service Level	Step 1 - Evaluation	Step 2 - Recovery
	Evaluation Report¹ Delivered to You	Recovered Data² Delivered to You
Standard	24 - 48 hours	3 - 5 business days
Express	12 - 24 hours	2 - 5 business days
Emergency	6 - 12 hours	24 hours
On-Site	12 hours	24 hours

 

¹ Evaluation Report- Engineers analyse your media, determine the condition of the data and provide you with an online report showing all recoverable files BEFORE making decisions to proceed with a data recovery service.
² Recovered Data – After your data is recovered, it is returned on the media of your choice (hard drive, CD, DVD, tape, USB drive)