Recovering from Ivan – a Partner Success Story from the Cayman Islands

When Hurricane Ivan hit the Cayman Islands in early September of 2004, the devastation affected nearly 90 percent of island homes on the wealthy offshore finance centre of 45,000 people. The category 5 storm’s 165-mph winds and two-story waves also caused significant damage to the Islands’ business community, destroying storefronts, offices and especially technology infrastructure.

Many businesses are still in the process of recovering from Ivan, but thanks to companies like Ontrack Data Recovery, some recovery efforts were underway immediately. For Ontrack partner Cyberbiz, working with onsite Ontrack engineers meant the ability to offer their clients the advanced data recovery service those customers desperately needed to get their companies back in operation.

Days after the storm hit, Jeff Pederson, manager of Engineering for Ontrack Data Recovery, was dispatched to the Cayman’s as part of a team from Ontrack in order to assist Marsh, a leading insurance broker, in restoring power to their servers and making sure data was present and uncorrupted.

Cyberbiz, a leading Cayman Islands technology services provider, contacted Ontrack in order to help his many clients and contacts in need of data recovery assistance. Chief among these were several real estate clients that lost vital data about their properties. Although there were a variety of different concerns that warranted immediate attention, data recovery was a major factor in allowing businesses like these to stay operational. The relationship between Ontrack and Cyberbiz came together quickly and one week later Ontrack had several drives from Cyberbiz clients in the recovery labs – and a satisfied new partner in Cyberbiz. With Ontrack’s help, Cyberbiz was able to reach out to many local businesses and establish themselves as a service provider with unique solutions their customers could count on. “The partnership with Ontrack has been excellent in terms of providing an additional source of revenue – but even better in opening up opportunities for us to demonstrate the added value we can offer local companies,” said Luciano Canzanella, principal for Cyberbiz.

As part of Ontrack’s partner programme, you have a similar opportunity to open new avenues with your customers. The ability to provide data recovery services can be an excellent way to introduce your company and establish a lasting relationship for the future. This programme allows you to provide your customers with critical data recovery services without incurring the time and costs associated with offering a new service. Whether referring or reselling, Ontrack gives you another way to connect with your clients, demonstrating versatility and a level of expertise that sets you apart from the competition.

For their clients that were affected by Ivan, Cyberbiz will stand out as someone they can count on in times of need. As this experience in the Cayman’s proves, Ontrack Data Recovery is committed to being there for our partners – no matter what the circumstances or situation.