Data Recovery Rervice Options

Remote Data Recovery^™

• Data recovery performed instantly through secure modem or internet in as little as one hour.
• Fast, convenient and cost effective for situations where hardware is functioning properly.
• We are the ONLY provider of this technically advanced, proprietary remote service.
• Service provided to every city and country in the world; no need to ship equipment anywhere.

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In-Lab solutions

• Data recovery performed in our cleanroom labs - designed for opening hard drives and other devices - in as little as 24 hours.
• Cost effective solution for complex and extreme situations where hardware is not functioning properly or is damaged (unusual noises, grinding, blank screen, etc).

On-Site solutions

• Data recovery performed at your location typically within 24 hours upon arrival of our engineering team.
• This method is generally for the most complex and sensitive situations.

Custom solutions

• Data recovery service for your proprietary and/or highly complex systems.
• Our R&D team works with your developers or IT staff to create customised recovery tools to extract your lost data.
• We are the only data recovery provider offerings custom recovery solutions for proprietary systems.

Service levels

We offer several service levels to accommodate every situation, budget and urgency. Turnaround times are dependent on the complexity of the data loss and quoted figures reflect typical or average turnaround times.

Service Level	Step One - Evaluation	Step Two - Recovery
	Evaluation report¹ Delivered to you	Recovered data² Delivered to you
Standard	Up to 5 business days	1 - 2 business days
Express	2 - 3 business days (inc Sat)	1 business day
Emergency	12 - 24 hours	24 hours
On-Site	12 - 24 hours	24 hours

¹ Evaluation report: Your Verifile data report will show you what files can be recovered, before you decide whether or not to commit to the full recovery fee.
² Recovered data: After your data is recovered, it is returned on the media of your choice (hard drive, CD, DVD, tape, USB drive). We usually recommend that data is returned using external hard drives.

Related links:	Related articles:	How data recovery works:
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